Refund policy
We have a thorough and comprehensive Cancellation, Return & Exchange Policy.
Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.
CANCELLATION POLICY:
If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at hello@studiosy.in
If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.
We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders.
RETURN POLICY:
For domestic shipments, all items to be returned/exchanged/refunded must meet the following conditions:
- A Return request must be raised within 24 hours of receiving the product by mailing us on hello@studiosy.in with your order ID and other necessary information.
- A return request must be raised only in case of obvious and unacceptable defects which are not a by-product of handweaving and artisanal handwork.
- All returned products should be completely unused, unwashed, unstitched and in an undamaged condition.
- The tags on the product should be intact.
- All original packaging of the product should be intact and no damage done to either the product or its packaging.
- studioSY reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.
- Certain scenarios where we will NOT be able to support Exchange/Returns:
* Request is made outside the specified time frame of 24 hours.
* Product is damaged because of use or product is not in the same condition as you had received.
* Product is damaged due to non-adherence to the wash and care instructions.
* Products with tampered or missing price tags or blouse fabric cut out from the saree.
* Items that are returned without the original packaging and original bills.
Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.
DEFECTIVE/DAMAGED PRODUCTS:
We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive defective or damaged product(s), please notify us on hello@studiosy.in mentioning your order ID as well as pictures of the defect, within 24 hours of receiving the product(s) and we’ll take it forward from there.
On arrival of your order, if you find the package to be tampered with, please do not accept delivery and return it back to the delivery person. Please email us at hello@studiosy.in mentioning your Order ID and we’ll do the needful. If the delivery has been accepted by you, it will be assumed that the package was received in a secure manner.
EXCHANGE POLICY:
No exchange.
Sale products will not be returnable or exchangeable except in case of defects.